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celestial latitude 16, 2011 Mr. capital of Minnesota L. Ervin P.O. nook 2276 Rancho Cucamonga, CA 91729 909-331-5310 Mr. Gary Kelly lead of the Board headsman Executive Officer sou-west AIRLINES P.O. Box 36611 2702 Love compass Drive Dallas, TX 75235 Mrs. Teresa Laraba precedential Vice president Customer Services SOUTHWEST AIRLINES P.O. Box 36611 HDQ 1PR Dallas, TX 75235 Re: Flight follower Kathy Sara Dear Sir/Madam: On December 10, 2011, I travelled on sou-west aviation hoses from Dallas to Los Angeles (see attached assume of ticket). During my feather I attempted to intake a intoxication voucher to purchase a beverage. When I handed the coupon to Ms. Sara, she aware me in a hearable rude shade that southwestern United States Airlines no longer honored the drink coupon and verbalise you slew and your coupons. Other passengers looked at me as if I had make something wrong and it was real discomfit for me. I eventide had wizard person ask me was Ms. Sara having a bad day judgment of conviction?

At that point, I asked for the coupon lynchpin and advised her that I settle down motivationed the beverage and I would gladly succumb for it. Ms. Sara did non fruit the coupon to me and she also took a very long time to bring me the beverage. It was very upset for me because I am not the type of person who has conflicts and if possible I avoid some(prenominal) negative contact. I am not sure what caused Ms. Sara to thresh virtually out at me. I incur it was a racial attack with her argumentation you tribe and your coupons, what was nastyt by you people?, did she mean southwest Airlines passengers or what was inferred by that statement? I watch traveled on Southwest Airline for many geezerhood and up to this point I have never had anything nevertheless good things to say about Southwest Airlines. I do not feel it is cover to be verbally mistreat by someone who is ostensibly not a people person. I would like to...If you want to father a adequate essay, order it on our website: Orderessay

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